Refund policy

This Return & Refund Policy applies to purchases made through purlerwrestling.com, including our Shopify-powered online merchandise store and Purler Wrestling programs. Please read carefully, as policies differ for physical products and services/programs.

 

QUICK SUMMARY (Mobile & Legal Notice)

  • Merchandise: Returns accepted within 30 days if unused and in original condition

  • Final sale & custom items: Non-refundable

  • Camps & programs: Governed by separate terms; credits may apply instead of cash refunds

  • Shipping fees: Non-refundable unless item is defective or incorrect

For assistance: support@purlerwrestling.com

 

1. MERCHANDISE RETURNS (SHOPIFY STORE)

We accept returns on eligible merchandise within 30 days of delivery.

Eligibility Requirements

Returned items must:

  • Be unused, unworn, unwashed, and undamaged

  • Be returned in original packaging with tags (if applicable)

  • Include proof of purchase (order number or receipt)

Non-Returnable Merchandise

  • Items marked Final Sale or Clearance

  • Custom or personalized items

  • Digital products or downloads

  • Gift cards

 

2. HOW TO START A MERCHANDISE RETURN

To initiate a return, contact:

📧 support@purlerwrestling.com

Include:

  • Order number

  • Item(s) being returned

  • Reason for return

  • Photos (if item is defective or incorrect)

Customers are responsible for return shipping unless the item was defective or incorrect. We recommend using a trackable shipping service. Purler Wrestling is not responsible for lost return shipments.

 

3. REFUNDS (MERCHANDISE ONLY)

Once your return is received and inspected:

  • Approved refunds are issued to the original payment method

  • Processing takes 5–10 business days

  • Original shipping charges are non-refundable, except in cases of defective or incorrect items

Partial refunds may be issued if items are returned used, damaged, or incomplete.

 

4. EXCHANGES

We only replace merchandise if it is:

  • Defective

  • Damaged upon arrival

  • Incorrectly fulfilled

Requests must be made within 7 days of delivery and include photos of the issue.

 

5. INTERNATIONAL MERCHANDISE ORDERS

International customers are responsible for:

  • Return shipping costs

  • Customs duties, taxes, and fees

Shipping and customs charges are non-refundable.

 

6. CAMPS, CLINICS, PROGRAMS & SERVICES

Purchases for camps, clinics, training programs, memberships, subscriptions, and services are not governed by the merchandise return policy.

Camp & Program Refund Terms

  • Camp and program fees are non-refundable unless otherwise stated

  • Credits may be issued at Purler Wrestling’s discretion instead of cash refunds

  • Credits may be prorated for qualifying injuries or illnesses with documentation

  • No refunds or credits are issued for:

    • Voluntary withdrawal

    • Dismissal for conduct or rule violations

    • No-shows or missed sessions

Specific refund terms for each camp or program are listed on the individual program pages and supersede this policy where applicable.

For camp or program inquiries:

📧 info@purlerwrestling.com

 

7. PAYMENT PROCESSING & DISPUTES

All refunds are processed through Shopify and its supported payment providers (including Shopify Payments, Stripe, and PayPal). Refund timing may vary based on your bank or card issuer.

Chargebacks or payment disputes submitted without first contacting Purler Wrestling may result in delayed resolution or denial of future services.

8. POLICY UPDATES

Purler Wrestling reserves the right to update or modify this policy at any time. Changes will be posted on this page with an updated revision date.

9. CONTACT INFORMATION

Purler Wrestling

📧 support@purlerwrestling.com

📧 info@purlerwrestling.com

📞 314-377-3356

🌐 https://purlerwrestling.com